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Terms of service

Last updated October 31, 2026

These terms are an agreement between you and Winners4USA ("we", "us") and apply whenever you visit the site, create an account or use your wallet. By creating an account you confirm that you have read and accept them, together with our Privacy policy, Official rules and Responsible play page. If you don't agree, please don't use the site.

1. Who can play

  • You must be 21 or older. We may ask you to prove your age and identity at any time.
  • You may only play where this kind of play is legal for you. Void where prohibited.
  • One account per person. Accounts are personal and may not be shared, sold or transferred.
  • The details you give us, including your email, must be true and kept up to date.

2. Your account and security

  • Your username is permanent once chosen. You can change your email in Settings with your password.
  • Keep your password and your 4-digit PIN secret. Your PIN is needed to see your game passwords.
  • Staff will never ask for your password or PIN. Anyone who does is not us; report them to Player Support.
  • You are responsible for activity on your account. Tell us straight away if you think someone else has used it.
  • Repeated wrong PINs lock it; you unlock it by entering your account password and choosing a new PIN.

3. Your wallet and site credits

  • Your wallet holds site credits. 1 credit = $1. Credits are not a bank deposit and earn no interest.
  • Credits you have asked to withdraw or move to a game are shown as "on hold" until staff complete or decline the request.
  • If a balance is wrong because of an error, we may correct it. Every correction is recorded and you are told about it in your notifications.

4. Loading your wallet

  • Loads are paid with Cash App, PayPal, Venmo or Chime to the handle shown on the Load wallet page at the time you pay. Only pay the handle shown there; we are not responsible for payments sent anywhere else.
  • After paying, you submit the amount, the name or handle you paid from, the transaction ID and a screenshot of the payment. Staff credit your wallet once the payment has arrived in our account.
  • We may decline a load, with a reason, if the payment can't be found, doesn't match what you submitted, was sent from someone else's account or has already been claimed. A transaction ID can only be claimed once.
  • You may have up to 3 loads under review at a time. Very large single loads may be refused.
  • Reversing or charging back a payment after it was credited is a breach of these terms. We may recover the amount from your wallet and close your account.

5. Withdrawals

  • You can withdraw available credits to Cash App, PayPal, Venmo or Chime. You type the payout handle each time; check it carefully, as we pay exactly the handle you give us.
  • There is no withdrawal fee: you receive exactly the amount you request.
  • The amount is put on hold when you ask. Staff send the payment manually and mark the request paid with a reference, or decline it with a reason, which returns the credits to your available balance.
  • Before paying we may ask you to confirm your identity or how the credits were obtained. We may refuse or delay a withdrawal while we look into suspected fraud, abuse or a breach of these terms.
  • You can cancel a withdrawal while it is still waiting. The number of open withdrawals is limited.

6. Game platforms

  • Games are run by third-party platforms (for example Juwa or Fire Kirin). Their games, rules, outcomes and availability are theirs, not ours, and their own terms apply when you play.
  • When you request a username, staff create the account on the platform for you. Requests not completed within 60 minutes expire, and you can request again.
  • Game passwords are stored encrypted and shown only after you enter your PIN. Keep them private and only sign in to a platform through the link we provide.
  • Moving credits to or from a game is done by staff on the platform. A move that can't be completed is marked failed with a reason, and credits on hold are returned to your wallet.

7. Promotions and Freeplay

  • The $5 Freeplay and any other promotion follow the Official rules. Promotional credits have no cash value.
  • We may withhold, reverse or refuse promotional credits obtained through more than one account, false details or any other abuse.

8. What you must not do

  • Open more than one account, or use someone else's account or payment method.
  • Submit false payment details or screenshots, or claim a payment that isn't yours.
  • Use bots, scripts or anything else that interferes with the site or other players.
  • Exploit an error, bug or mistake in your favour instead of reporting it.
  • Use the site for money laundering or any other unlawful purpose.
  • Harass, threaten or impersonate staff or other players.

9. Suspending or closing accounts

  • We may suspend or close an account that breaks these terms, is involved in fraud or abuse, or where the law requires it. A suspended account is signed out on every device.
  • You can ask Player Support to close your account or to take a break at any time (see Responsible play). Legitimate available credits are paid out to you when an account is closed, unless the law or an investigation prevents it.

10. Records and messages

Every load, withdrawal and game transfer has an order number and appears in your records. Updates are sent to the notifications bell on the site. Keep your own records of the payments you send us.

11. Our liability

The site is provided "as is". We work to keep it available and accurate but can't promise it will always be uninterrupted or error-free, and we are not responsible for third-party platforms, payment apps or services outside our control. To the extent the law allows, our total liability to you is limited to the credits in your wallet at the time of the claim. Nothing in these terms limits rights you have that cannot be limited by law.

12. Complaints and disputes

If something goes wrong, contact Player Support with your order number first; most issues are solved there. If we can't resolve it, these terms are governed by the laws of the State of Texas, and disputes are handled by the state or federal courts located in Dallas County, Texas.

13. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change matters to you, we will tell you on the site before it applies. Using the site after that means you accept the new terms.

14. Contact

Reach us any time through the Player Support button on the site.